Welcome to Sydney!

We understand that arriving in a new city can be both exciting and overwhelming, especially after a long flight. To make your transition to Sydney as smooth as possible, AELI offers an Airport Pickup Service to assist you upon arrival. Whether you’re arriving alone or with family, we’re here to ensure you get to your accommodation safely and comfortably.

Please note: Fees apply.

How the Airport Pickup Service Works

Our airport pickup service provides students with a hassle-free transfer from Sydney Kingsford Smith Airport (SYD) directly to your accommodation. This service is available for all newly enrolled international students and is designed to help you get settled quickly.

Service Details:

  • Pickup Location: We will meet you at the Arrivals Hall of either the Domestic or International Terminal, depending on your flight. Our representative will be holding a sign with your name on it for easy identification.
  • Transport: You will be transported directly to your accommodation in a comfortable, air-conditioned vehicle. The type of transport (private car, shuttle, or minibus) will depend on the number of passengers and your arrival details.
  • Cost: The airport pickup service will incur a charge for all international students arriving for the first time. (Note: This service is subject to availability, and you must request it in advance.)
  • Availability: Pickup services are available 7 days a week, between 6:00 AM and 10:00 PM. If your flight arrives outside these hours, please let us know, and we will do our best to accommodate your request.

How to Book Your Airport Pickup

Booking the airport pickup service is easy and can be done through the following steps:

  • Step 1: Complete the Airport Pickup Request Form provided by AELI. This form asks for your flight details, arrival time, and accommodation address.
  • Step 2: Submit the completed form to studentservices@ashley.nsw.edu.au at least 5 business days before your departure. Early submission is highly recommended, as this helps us ensure availability.
  • Step 3: Once your form is processed, you will receive a confirmation email with details of your pickup, including the name of the driver, vehicle type, and pickup time.

Important Information for Airport Pickup

  • Flight Details: Make sure to provide accurate and updated flight details, including your arrival date, flight number, and expected landing time. This helps us ensure a timely pickup.
  • Delays: In the event of a flight delay, we will monitor your flight and adjust the pickup time accordingly. If there are any major changes to your flight, please notify us as soon as possible.
  • Meeting Point: Our representative will be waiting for you at the Arrivals Hall with a sign displaying your name. If you have difficulty locating them, please contact the Student Services Office at 02 9994 0882.
  • Extra Luggage: If you have an excessive amount of luggage or large items (e.g., sports equipment or musical instruments), please inform us in advance, so we can arrange appropriate transport.
  • Family Members: If you are traveling with family members, please mention the number of people in your group when booking the service, so we can arrange suitable transport for everyone.

What to Do if You Don’t Use the Pickup Service

If you prefer not to use the airport pickup service or arrive outside AELI available hours, there are several alternative transportation options available at the airport:

  1. Taxis: Taxis are readily available at the airport. The fare to the Sydney city center is approximately AU$45 – AU$60, depending on traffic.
  2. Shuttle Services: Shared shuttle buses can be booked at the airport, and they offer affordable transport to various areas in Sydney. Prices range from AU$15 to AU$25 per person.
  3. Public Transport: Sydney has a reliable public transportation network, including trains and buses. The Airport Link train connects the airport to the city and major suburbs, and tickets cost approximately AU$12.
  4. Ride-sharing Services: Uber and other ride-sharing services are available at the airport. Prices vary depending on the location and demand.

Contact Us for More Information

If you have any questions or need additional information about the airport pickup service, don’t hesitate to contact us: